I also tried to update to release 7 and it was unsuccessful; I got the error message that 'a patching engine error had occured' Did anyone else have the same problem? Where do you find the log file?

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'Robert Neville' wrote in message news. >Was notified this morinng that the R7 patch was available, but all >attempts to >install it (including manually) failed. Reviewing the update.log file, it >appears that the patch was sucessful for all files except one called >convert_stub.dat. The error message is: >>RTPatch error ept0036: Old file not found.

However, a file of the same >name was >found. No update done since file contents do not match: >>Any ideas on why this is failing and how to correct it?

Thanks, I found it and it gave the same message as yours except the file name that failed was listed as wpt0036. That log file dates all the way back to 2003. How do I know that the Release 7 update log refers to Release 7 for version 9?

At the very bottom of the log file it says log closed 2004. I see no mention of todays date.

I found one of the reasons for a failure is if Quicken is installed in the C:/ drive and not in Program files. Mine did install on the root directory, C: /. It recommeds reinstalling into C:/Program Files/Quicken. I 'd rather not resort to this to risk something else going wrong. Also why did all my other patches install correctly to it's present location?

'Robert Neville' wrote in message news. >'Barbara Lindholm' wrote: >>>Where do you find the log file? >>>It's in the Quicken program directory. Note that the log is cumulative, so >you'll need to scroll down to the bottom of the file. On Wed, 21 Oct 2009 08:54:38 -0500, 'Barbara Lindholm' wrote: >I also tried to update to release 7 and it was unsuccessful; I got the error >message that 'a patching engine error had occured' Did anyone else have the >same problem? Where do you find the log file?

I assume that the two of you are talking about R7 for Quicken 2009. It installed here with no problems this morning. >'Robert Neville' wrote in message >news.

>>Was notified this morinng that the R7 patch was available, but all >>attempts to >>install it (including manually) failed. Reviewing the update.log file, it >>appears that the patch was sucessful for all files except one called >>convert_stub.dat. The error message is: >>>>RTPatch error ept0036: Old file not found. However, a file of the same >>name was >>found.

No update done since file contents do not match: >>>>Any ideas on why this is failing and how to correct it? >-- Ken Blake Please Reply to the Newsgroup. I'm having the same problem with the R6->R7 update. The last few entries in the log are: ======================================== Patching: cashgen.dll. Applying MODIFY File Patch for 'cashgen.dll' Writing New File Verifying - Passed!

Dot Drug And Alcohol Testing. Done Patching: convert_stub.dat. Applying MODIFY File Patch for 'convert_stub.dat' error ept0036: RTPatch error ept0036: Old file not found.

However, a file of the same name was found. No update done since file contents do not match: PATCH was unable to locate an exact match for the original file to be updated. However, PATCH was able to locate a file Old File not found. However, a file of the same name was found.

No update done since file contents do not match. RTPatchApply32 returned 36 ERROR: Error occurred applying patch to Quicken directory. Unloading RTPatch Engine. Not Rebasing DLLS Displaying Wizard 5 UPDATE FAILURE REASON: ERROR: One or more error(s) occurred with the patching engine, or patch data files. ======================================= Should I assume it is convert_stub.dat that is the old file that can't be found (although a file with the same name was found. How confusing is that)? The convert_stub.dat I have is dataed, and there is a convert_stub.dll dated 5/26/2009.

I'm getting the same problem - has anyone found a solution to it - and how to get the update to apply? Charlie >On Wed, 21 Oct 2009 09:47:24 -0700, Tim Johnson wrote: >I'm having the same problem with the R6->R7 update. The last few entries >in the log are: >>======================================== >>Patching: cashgen.dll. Applying MODIFY File Patch for >'cashgen.dll' >>Writing New File >Verifying - Passed! >>Done >Patching: convert_stub.dat. Applying MODIFY File Patch for >'convert_stub.dat' >>>error ept0036: >RTPatch error ept0036: Old file not found. However, a file of the same >name was found.